How Can We Help You Today?

Orders may be cancelled before they are processed for shipment. Please contact Customer Support as soon as possible for assistance.

You can track your order from your account order history. We will also send updates to the email address and mobile number you provided at checkout.

Delivery availability is confirmed during checkout using your shipping address.

Delivery times vary by location and are shown during checkout. Orders are processed on business days.

Approved refunds are processed through the original payment method. Processing times may vary by payment provider.

Contact Customer Support with your order number and details of your concern so we can review your request.

Our licensed pharmacists review prescriptions as soon as possible during business hours.

Use the RX Upload page to submit a clear, readable image or PDF of your valid prescription for pharmacist review.

Choose an eligible product and delivery schedule, then manage your recurring order from your account.

Yes. You can manage or cancel eligible subscriptions through your account before the next order is processed.

Your available rewards information can be viewed from your account and the Alagang Unilab Rewards pages.

Earn points through eligible Unilab Webstore purchases or participating Facebook Messenger rewards activities.

Select Forgot Password on the sign-in page and follow the instructions to create a new password.

Sign in, then open Profile Information to update your contact details and other account information.

Use the search bar or browse Shop by category to find products and product information.

Product pages include available descriptions, ingredients, directions, and other relevant information.

Available payment methods are displayed during checkout and may include cards, e-wallets, and other supported options.

Payments are handled through secure payment providers. We do not store your full payment card details.